About The Customer Care Institute
The Customer Care Institute helps some of the world’s leading brands keep a smile on their customers’ faces. Or helps them make one reappear. The Institute has enhanced Customer Care programs for a wide range of companies, including Toyota, AT&T, GE, Chevron, FEMA, Dunkin’ Donuts and Nestle.
Over the past 20 years, CCI has become an international resource in virtually every area of Customer Care.
The Institute’s client work covers multi-channel service and support functions in a variety of industries and organizations, including financial services, education, airlines, consumer goods, telecommunications, manufacturing, government, associations and non-profits.
|Roger H. Nunley
|Phil Jones, Ph. D.
|Susan L. Lind, Ph. D.
Director of Learning
|Frederick C. Van Bennekom, Ph.D.
Customer Care Fellow
To learn more about the Customer Care Institute, please contact us.