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Training

Actually, training
makes perfect

Practicing bad habits ingrains them. The Institute’s web and on-site seminars perfect your employees’ customer interactions.

Certification

Boost employee pride, knowledge and sales

The Institute’s Certification programs give your staff the skills and confidence to satisfy customers and build repeat business.

Consulting

Is your Customer Care the best it can be?

Let The Institute help you improve your organization’s Customer Care at every level, for every customer.

Resources

Free information to help improve your Customer Care

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